At Deventertainment Ventures Private Limited, we want you to have a satisfactory shopping experience. If there is an issue with your order, please review the following Return & Refund Policy.

1. Return Eligibility

Products may be eligible for return if they:

• Are damaged or defective when delivered
• Are incorrect or different from the product ordered
• Meet any other return conditions specified on the individual product page

To be eligible for a return, the product should generally be unused and in its original condition, packaging, tags, labels, and accessories should be intact where applicable.

2. Return Request Period

A return request must be submitted within [7 days] of receiving the order.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Order number
• Product details
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, if applicable
• Unboxing video, where available

We may review the information provided before approving a return, replacement, or refund.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that:

• Have been used, washed, altered, or damaged after delivery
• Are returned without original packaging or accessories
• Are personalized or customized, unless defective or incorrect
• Are specifically identified as non-returnable on the product page
• Cannot be returned for hygiene or safety reasons, where applicable

5. Return Shipping

Where the return is due to an incorrect, defective, or damaged product supplied by us, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, return shipping costs may be borne by the customer.

6. Inspection and Approval

Once the returned product is received, it may be inspected to determine whether it meets the return conditions.

Approval of a return does not automatically guarantee a refund. The product must satisfy the applicable return requirements.

7. Refunds

Once a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Shipping charges, where applicable, may not be refundable unless the return is due to an error, defect, or other circumstance for which we are responsible.

8. Exchanges and Replacements

Where applicable, we may offer a replacement or exchange instead of a refund for damaged, defective, or incorrectly supplied products.

Replacement availability will depend on stock.

If the replacement product is unavailable, we may provide an appropriate refund.

9. Cancellation

An order cancellation request may be accepted only if the order has not already been processed, packed, or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.

10. Refund Delays

If you have been informed that a refund has been processed but it has not appeared in your account, please first check with your bank or payment provider.

If the refund is still not received after the applicable processing period, contact us with your order and refund details.

11. Contact Us

To request a return, replacement, cancellation, or refund, please contact:

Deventertainment Ventures Private Limited
Email: office@deventertainment.in
Phone: 033 2499 9121
Address: 29B, Tower 4, South City Residential Complex, Jadavpur, Kolkata, West Bengal 700068

Please include your order number and a brief description of the issue in your request.